Support

Open the iPhone Settings app → tap your name at the top → Subscriptions → Peptidia → Cancel Subscription. You keep full access through the end of the current period. Subscriptions are managed entirely by Apple — we never see your payment details.

Refunds for App Store purchases are handled by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, find Peptidia in the recent purchases list, and request a refund. Apple decides; we don't have the ability to issue refunds directly.

Peptidia Pro Monthly is $9.99 USD per month, renewing automatically until canceled. A limited lifetime option may also be available. Apple displays and confirms the local price and currency before you purchase. Manage renewals in iPhone Settings → Subscriptions.

Use Restore purchases on the paywall or in Settings with the Apple Account used for your purchase, then sign in to your Peptidia account. This restores access. New Lab records stay on the original iPhone and do not transfer with a purchase.

Keep the same Apple Account and Peptidia sign-in, reconnect to the internet, and tap Retry linking. You should not need another purchase. If it continues, contact support with the error and app version, without sharing your password.

In the iOS app, tap Settings → Account → Delete account. In-app deletion begins immediately and removes your user-owned content; limited legal, fraud-prevention, accounting, or processor transaction records may follow a separate required retention period. Deleting your account does not automatically cancel your Apple subscription — cancel that separately via the iPhone Settings flow above.

The account download covers information held by our servers, such as profile, earlier cloud journal entries, AI conversations, and subscription state. New Lab records stay on your iPhone and are not included in a server export. For server-data requests, email privacy@peptidia.app.

New Lab records and optional Health observations stay encrypted on your iPhone and are excluded from backups. They are not sent to our servers, analytics, or AI. Existing account data and earlier cloud journal copies remain stored in Montreal under the Privacy Policy. Deleting the app can remove local Lab records. Full details in our Privacy Policy.

In the Lab, you can privately record amounts you already used and convert your own entered values. Peptidia never chooses an amount, suggests a regimen, or recommends taking a product. Library and AI answers continue to exclude specific peptide doses.

No. Peptidia is an educational reference. It doesn't diagnose or treat any condition, doesn't generate protocols or recommendations, and is not a substitute for a licensed healthcare provider. Always consult a clinician with health questions. Read the full disclaimer.

Please report it — we take this seriously. The assistant is grounded in our curated library and refuses certain categories of questions, but no system is perfect. Email us at support@peptidia.app with the conversation context (the message ID is at the bottom of each response) and we'll review.

Connect Apple Health to read weight, resting heart rate, sleep, and steps. Glucose and blood pressure are separate opt-ins. Readings refresh when you open or return to the Lab, with their dates and sources. The Lab also works with manual entries and without Health access.

Choose a daily check-in reminder or a vial-date reminder. Notifications stay generic and private. Dates come from your label or pharmacy instructions; a reminder does not establish a vial’s safety or shelf life.

Use Lab settings to disconnect Health and clear imported Health readings, or erase all local Lab records. You can also manage permissions in Apple Health. The Lab works without Health access. Local records are excluded from backups; deleting the app or losing the device can remove them.